Customer Success Associate
What is Tawkify?
Tawkify is the fresh and smart matchmaking startup dedicated to putting fun and romance back into dating. We are growing rapidly, and currently hiring for a critical role on our Customer Success team.
The Client Success Associate role involves researching a client’s experience with us and being a detective at times to figure out what exactly happened, and working hard to find the right outcome. You will follow customer service policies and procedures to ensure client satisfaction, always doing the right thing for both our members and our business. This job is part public relations, part investigator, and part counselor at times.
You should be an empathetic language ninja who loves problem-solving, can think on the fly, doesn’t shy away from sensitive conversations, enjoys making people happy, and prides yourself on having high emotional intelligence.
Our small, fun, dedicated team is very collaborative. We like to help and support each other, and value each other as individuals and not just employees. This is a great chance to get in on a rapidly growing early-stage opportunity in an "off the beaten path" fun business, where excellence is appreciated.
Qualifications: 4 year degree or equivalent work experience. Previous experience in a customer service and/or sales role is a plus. Excellent written and verbal communication skills with precise grammar and spelling. Computer proficiency, including email, web applications and contact management software. Self-motivated, accountable, and driven. Ability to work in multiple platforms with multiple cross-functional teams. Ability to quickly master new tools and processes. Ability to understand and retain details. Problem solver by nature. Strong aptitude for managing and diffusing difficult situations. Confident, resourceful and proactive approach. Demonstrated ability to interact effectively with various roles and business units. Eye for detail and strong organizational skills. High comfort level working in a diverse, fast-paced environment.
Compensation: $20/hour + Bonuses